FAQs

Customer questions & answers

Q
How do I check the status of my order?
A

Once your order is placed you will receive an email with your order details which include the order confirmation number Before the item you have purchased is dispatched to you we will reconfirm the address provided by you by contacting you or through an email or the contact number provided. Also, you can view the order details and status in by logging in to your account and view order status.

Q
How can I sign-up?
A
  • Start by clicking on “My Account Icon ” and then “ Register “. in the top left corner of your screen.
  • Once you completed the information, click submit to finish the sign-up process and you will receive your auto-generated password via email.
Q
How do I cancel my order?
A

You can simply cancel your order by getting in touch with our Customer care team on info@buybestcollection.lk or call us on 0766655797 (8am – 8pm on Monday to Sunday).

Q
How safe is my transaction?
A

Site is SSL certified and we take all steps to ensure that the transaction is genuine and the customer information is secure.

Q
How do I place an order?
A

It’s simple and please follow the below steps.

  • Add the product to the cart and press buy now
  • Use login or guess checkout option to move to the payment page
  • Select the payment option and click ok to proceed the order.

Once the payment is done you will be redirected to order page. If you face any problem please contact our support team on 0766655797 or send an email to info@buybestcollection.lk